Covid-19 containment protocol

Access to the Park is limited!

We recommend you to purchase your ticket online so that you are granted access on the day you choose.

If you buy online you can get a discount on your ticket!

Please note: for entrance It is not necessary to show green pass or negative cover swab.

COVID-19 RULES

Refrain from coming to the Park if experiencing one of the following symptoms of SARS-CoV-2: body temperature above 37,5 degrees, chills, cough, shortness of breath or difficulty breathing, etc;
It is mandatory during the visit to the park, to inform promptly Etnaland’s medical staff of the presence of any flu symptoms and to keep an adequate distance from other people.
Always wear the mask appropriately, that is, covering nose and mouth even outdoor, in all areas of the Park and parking, in waiting lines, on attractions (even aquatic ones) and indoor places (restaurants and shops).
Observe rules of hand hygiene.

It is mandatory to comply with all the rules and warnings contained in the signs.

Thanks to your collaboration and compliance with the rules, the Park is able to safeguard yours and others health.
Safety and hygiene rules

By visiting Etnaland and purchasing its services, each guest will be required to comply with the following rules:

1. Refrain from coming to the Park if experiencing one of the following symptoms of SARS-CoV-2:
Body temperature above 37,5 degrees, chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, recent loss of taste or smell, sore throat, nausea or vomiting.

Refrain from coming to the Park if you are arriving from an area at risk or if you have had contact with someone infected with SARS-CoV-2 in the past 14 days and in all cases where the measures of the Authority require you to inform your GP and Health Authority.

2. It is mandatory to comply with the latest regulations regarding parks access and in particular:

  • wear an appropriate protective face masks during the duration of your stay;
  • maintain the safe distance of at least 1 meter from other people;
  • observe rules of hand hygiene.

3. It is mandatory during the visit to the park, to inform promptly Etnaland’s medical staff of the presence of any flu symptoms and to keep an adequate distance from other people.

Visitor engagement
The security measures put in place in response to the SARS-CoV-2 pandemic aim to safeguard the safety and well-being of all guests and staff. It is therefore in everyone's interest to respect the security measures that have been taken. Etnaland srl reserves the right force out of the Park any person whose behaviour does not respect the security measures.

Each visitor is encouraged to purchase tickets online in advance and book their visit date to the park to ensure that they do not exceed the maximum visitor limit per day. If the maximum threshold is exceeded, people without a reservation will not be able to visit the park on that day.

SARS-CoV-2 Risk
The security measures that have been introduced are to minimize the risk of contracting, SARS-CoV-2 however this risk cannot be completely removed. Therefore, anyone visiting the park acknowledges that they do so at their own risk.

Temperature over 37.5°C
If you have already purchased an entrance ticket to the Etnaland parks, but you have symptoms or you have contracted SARS-CoV-2 (and therefore you are unable to access the Park) you can use the same ticket on any other opening day during the season.

In the event that a temperature above 37.5°C is detected before your access to the parks, entry cannot be allowed and the ticket will remain valid until the end of the season.

If a temperature above 37.5°C is detected during the visit to the parks, the Guest will be taken to a secure place for a second measurement. In the event that the second measurement confirms a body temperature above 37.5°C, the Guest will be invited to leave the Park and to get in touch with his/her GP.

SARS-CoV-2 safety and hygiene measures
  • It is mandatory to stay at home in the presence of fever (temperature above 37.5° C) or other flu symptoms.
  • Entry to the park is refused in case of temperature above 37.5°.
  • Entrance to the park is allowed by wearing appropriate protective face masks.
  • It is mandatory to use the mask for the entire stay.
  • It is mandatory to maintain the safe distance of at least 1 meter.
  • Permanence is allowed only if you observe the rule of hand hygiene and other hygiene rules.
  • Multiple-seat inflatable dinghies can only be used by the same household group.
  • It is mandatory to inform Etnaland’s medical staff of the presence of any flu symptoms during the visit to the park, keeping the safe distance of 1 metre from other people.
  • Etnaland srl reserves the right to ask visitors to leave the Park if their behaviour does not respect these security measures.